Resolved -
From 08:47 to 09:11 UTC, all incoming web traffic in every region failed to reach services and returned 500 errors instead. Our dashboard and API were down too. Background workers, private services, and cron jobs were not affected. The upstream provider has recovered now, and we’re no longer seeing any issues on our side.
Dec 5, 09:36 UTC
Update -
The upstream provider is recovering, and we’re seeing recovery on our side too.
Dec 5, 09:20 UTC
Monitoring -
Access to services is now recovering, and we are continuing to monitor.
Dec 5, 09:20 UTC
Identified -
We're experiencing issues with an upstream provider.
Dec 5, 09:07 UTC
Investigating -
We're investigating services not being accessible
Dec 5, 09:01 UTC
Completed -
The scheduled maintenance has been completed.
Dec 4, 18:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 18:00 UTC
Scheduled -
We will be upgrading critical infrastructure on December 4th, 2025 at 10:00 am PST (December 4th 6:00 pm UTC).
There will be a brief (tens of seconds long) period where some operations will be delayed. Specifically free-tier scaleups and webhooks execution will be briefly impacted.
There will be no interruptions to deployed services and databases.
Resolved -
This incident has been resolved.
Dec 2, 22:26 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 2, 21:06 UTC
Investigating -
Creation of services or changes to existing services hosted in our Oregon region are experiencing increased latency. We are currently investigating.
Dec 2, 20:48 UTC
Resolved -
We understand the issue is resolved now. If you're still seeing issues, please reach out.
Dec 2, 16:00 UTC
Identified -
The provider is actively working on the issue and we’re seeing some progress on certificate issuance. We’re still waiting on full confirmation that the fix is complete.
Dec 2, 15:30 UTC
Investigating -
You may see certificates stuck on 'Pending' after adding a custom domain. We’ve located an issue with a provider and are looking into it right now.
Dec 2, 14:32 UTC