New service creation failing without a card on file

Incident Report for Render

Resolved

The issue is fixed. Sorry for the trouble and thank you for your patience!

Posted Jan 07, 2020 - 19:39 UTC

Monitoring

We've deployed a fix and are continuing to monitor the dashboard.

Posted Jan 07, 2020 - 19:29 UTC

Identified

We've identified the issue and are deploying a fix soon.

Posted Jan 07, 2020 - 18:02 UTC

Investigating

New service creation via the dashboard is failing for some users without a card on file.

Posted Jan 07, 2020 - 17:49 UTC

This incident affected: Render Dashboard.