Resolved -
From 08:47 to 09:11 UTC, all incoming web traffic in every region failed to reach services and returned 500 errors instead. Our dashboard and API were down too. Background workers, private services, and cron jobs were not affected. The upstream provider has recovered now, and we’re no longer seeing any issues on our side.
Dec 5, 09:36 UTC
Update -
The upstream provider is recovering, and we’re seeing recovery on our side too.
Dec 5, 09:20 UTC
Monitoring -
Access to services is now recovering, and we are continuing to monitor.
Dec 5, 09:20 UTC
Identified -
We're experiencing issues with an upstream provider.
Dec 5, 09:07 UTC
Investigating -
We're investigating services not being accessible
Dec 5, 09:01 UTC