Intermittent issues with internal service connections

Incident Report for Render

Resolved

All services are operating normally.
Posted Jun 11, 2021 - 23:38 UTC

Monitoring

We isolated the issues to misbehaving networking components on specific virtual machines. We have migrated all workloads away from these VMs and are continuing to monitor system stability.
Posted Jun 11, 2021 - 22:58 UTC

Identified

As part of our mitigation, we are rescheduling certain user services and databases to new infrastructure, which may result in brief downtime. Please contact us at support@render.com if your services experience extended downtime.
Posted Jun 11, 2021 - 21:48 UTC

Update

We are investigating the potential impact of this issue on new deploys.
Posted Jun 11, 2021 - 19:02 UTC

Investigating

Connections to private services using internal connection strings, or connections to databases using internal connection strings may be experiencing intermittent issues.
Posted Jun 11, 2021 - 18:52 UTC