External Redis connection issues in Ohio

Incident Report for Render

Resolved

This incident has been resolved.

Posted Mar 29, 2024 - 19:33 UTC

Monitoring

We have successfully mitigated the issue but we're still monitoring. The issue was isolated to load-balancing external Redis requests.

Posted Mar 29, 2024 - 19:12 UTC

Update

We are still investigating but we are now seeing some recovery.

Posted Mar 29, 2024 - 19:00 UTC

Update

We are still investigating.

Posted Mar 29, 2024 - 18:36 UTC

Update

We are still exploring different mitigation strategies.

Posted Mar 29, 2024 - 18:13 UTC

Update

We're still investigating and looking at different mitigation strategies.

Posted Mar 29, 2024 - 17:37 UTC

Update

We believe this is only affecting connections from the external network. Internal connections and the instance themselves are fine.

Posted Mar 29, 2024 - 16:58 UTC

Investigating

We have received reports of connection to Redis instances hosted in Ohio hanging. We're investigating.

Posted Mar 29, 2024 - 16:56 UTC

This incident affected: Ohio (Redis).