Degradation in Singapore Region

Incident Report for Render

Resolved

This incident has been resolved. From 16:41 to 17:34 UTC, services running in our Singapore region were partially degraded. Some web services were intermittently unreachable. Autoscaling, builds and deploys, and cron jobs for existing services, as well as new service creation, experienced elevated errors.
Posted Nov 01, 2022 - 19:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 01, 2022 - 17:36 UTC

Update

We are continuing to work on a fix for this issue. We currently believe the issue is primarily affecting builds, deploys, cron jobs, and autoscaling.
Posted Nov 01, 2022 - 17:08 UTC

Identified

The issue has been identified and we're working on a fix. (The previous update erroneously said Frankfurt but this affects Singapore only)
Posted Nov 01, 2022 - 17:04 UTC

Investigating

We're currently investigating issues with Services provisioned in Singapore, and will provide an update soon.
Posted Nov 01, 2022 - 17:01 UTC
This incident affected: Singapore (Web Services, Cron Jobs, Background Workers, Builds and Deploys, PostgreSQL, Redis, Web Services - Free Tier, Autoscaling).